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This study explores the impact of travel agency employees' Abusive Supervision on their Turnover Intention and Deviant Work Behavior, and concurrently examines whether Psychological Capital moderates the above-mentioned relationships. There is a clear research gap on this subject in the tourism and hospitality literature regarding the moderating effects of Psychological Capital on the relationships between all variables. The survey was conducted in 40 travel agencies and 3 hotels in Lahore. Of the returned samples, 300 questionnaires were complete. Multiple regression analyses are used to test the four hypotheses of this study. The results indicate that travel agency employees' Psychological Capital can reduce their Turnover Intention and enhance their Deviant Work Behavior. Suggestions for managers of travel agency, theoretical input of the paper and proposals for future research regarding travel agency employees are discussed. The results show that apparent abusive supervision positive touches both deviant work behavior and turnover intention. This study has forwarded important implications based on results for the spreading businesses in particular and service-based jobs in general. The study also huts light on limitations and scope for future educations.

Keywords: Abusive Supervision, Deviant Work Behavior, Turnover Intention, Psychological Capital.