Impact of Job Stress on Consumer Satisfaction with Role of Mediating Variables (Employee Satisfaction and Employee Performance): A Study of Punjab Emergency Service (Rescue 1122) Okara, Pakistan
Authors
NAEEM AKHTAR, SAJID ALI, SHUMAILA ASNATH, ZUNAIR JAVED and MUHAMMAD HASSAN
Abstract
This study investigate the impact of stress on employees and on customer's satisfaction and dissatisfaction. The researcher based on explanatory method. The study is conduct from entire population of OKARA region and using stratified sampling method. Sample size is 100 employees of Rescue 1122. Questionnaire is adopt to collect data from respondent.SPSS2 used for statistical data analysis. The study supports the various factors of job stress has the most significant and strong impact on employee satisfaction. This study investigate there is positive relationship between employee performance, employee satisfaction and customer satisfaction with job stress. Due to lack of resources and time only okara region is focus in this study but in future the comparison analysis of two cities services of 1122 is also can be analyzed. Key Words: Fake Calls, Extra Working Hours, Low Salaries, Employee Satisfaction, and Employee Performance.
