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Academy of IRMBR Volume  3, July, 2015
Move your mouse curser on the title to view the abstract of the paper
S.No. Title Authors Pages Download
1
Internet Banking Service Quality and Its Impact Upon Customer Satisfaction in Pakistan
This study aims to assess internet banking performance by developing a scale and then evaluate it impact on user satisfaction. E-banking provides efficient and fast services to clients and it also provide effective tool for competitive advantage over other financial intermediaries. Due to customer intensive demand of internet banking, banks are paying attention towards service quality of internet banking. This research has used deductive approach and quantitative in nature, survey strategy is used to collect data from sample using close ended questionnaire. It revealed that positive and significant relation between internet banking service quality and user satisfaction. This research uses the knowledge of the service quality aspects and the satisfaction of users which create client loyalty and trust towards institute. Key Words: Internet Banking, Customer Satisfaction, Service Quality.
SAJJAD ABBAS 72-78 Download(537)
2
Factors Affecting ERP Implementation Success in Banking Sector of Pakistan
This research paper seeks to investigate the critical success factors of Enterprise Resource Planning (ERP) implementation in banking sector of Pakistan by identifying internal organizational, technological and individual factors from past studies and then determine their significant impact on successful implementation of Enterprise Resource Planning (ERP) in banking sector of Pakistan. IT infrastructure and IT skills belongs to technological factors and self-efficacy, user involvement which belong to individual factor. A theoretical framework has been developed Results of the research show that the instrument is reliable to measure the constructs. Correlation & regression values show that all CSFs have significant impact on success implementation of ERP while only IT infrastructure is less significant as compare to other five CSFs in Pakistan Banking Sector context. Key Words: Critical Success Factors, Enterprise Resource Planning, Core Team, Self Efficacy, Data Migration, Live Environment.
SAJJAD ABBAS 79-90 Download(463)

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